The need
A server may perform several roles, while a business application may depend on identities, connectivity, permissions and storage. Maintenance or migration requires these relationships to be understood before changes are made.
What's included
- Maintaining Windows Server and infrastructure services.
- Managing Active Directory, DNS and DHCP within the supported environment.
- Managing file access and print services.
- Working with VMware ESXi and vCenter environments.
- Reviewing virtual machines, storage, disks and snapshots.
- Updates and troubleshooting.
- Supporting upgrades and service migrations.
- Coordinating with application providers and infrastructure specialists on joint projects.
How the work is approached
The server's roles and the systems and users that depend on it are mapped first. Its current state, backups and change requirements are reviewed, and the work and completion checks are planned.
When a software provider is responsible for installing an application or migrating data, responsibilities are coordinated with the work needed to prepare the infrastructure and user access.
What you receive
A clear picture of server roles, documented support and maintenance, and a plan for the changes required. Planning also considers the services users will need after the change.
An example of the process
Moving from an old print service to a new one does not end with setting up the server. It also involves connecting workstations, testing printing and addressing settings left over from the previous environment.