The need
A mailbox is part of a workflow: employees join and leave, roles change, information is transferred and suppliers are granted access. Each change needs to fit the user, the purpose and the system that manages the permission.
What's included
- Day-to-day management of users, mailboxes and permissions.
- Shared access to information and mailboxes for approved purposes.
- Managing email forwarding and access changes.
- Reviewing licensing against usage and the services required.
- Addressing multifactor authentication requirements and issues.
- Reviewing email protection and relevant alerts.
- Reviewing vendor and application access to the cloud environment.
- Coordinating backups of email and relevant services within the overall backup setup.
How the work is approached
The first step is to identify the user, mailbox or application and establish where it is managed. The business need and required approval are clarified, the current state is checked and the appropriate work is carried out.
Where a licensing or service provider is involved, the access they require and the work carried out by them or their representatives are also reviewed.
What you receive
Focused support, documented changes and an explanation of issues that remain to be checked. The aim is to support orderly working practices and clarify who can access which information.
An example of the process
Before connecting an external service, its requested permissions are checked against the users and information it needs to do the job.