The backup is green. Why is the business still unable to work?
You have a backup, but has anyone checked that the business can work from it? A small question worth asking before the next failure.
Knowledge that supports better decisions
Articles
Practical insights into IT management, information security, backup and business continuity.
A security alert came in. Has anyone actually investigated it?
The alert is highlighted in red, but what actually happened? What an explanation should cover so that a business owner can decide what comes next.
Who can connect to your computers?
Remote support tools make work easier. How do you know who can connect, what they can do and when their access should end?
Who holds the keys to your cloud data?
Employees, suppliers and applications are given access to business data. How do you check whether access granted in the past is still needed today?
You have a firewall. Who checks that it still protects you?
Temporary rules and old accounts can outlive their original purpose. What needs to be checked on a firewall, and how can access be reduced without disrupting work?
There's a cyber incident. Who coordinates the response?
IT support, monitoring teams and system suppliers each see different parts of the picture. Who brings decisions together, coordinates action and keeps management informed?
Your IT specialist is unavailable. Who knows how the business is connected?
When the knowledge is all in one person's head, even a small fault starts with a search. Useful documentation helps troubleshooting begin sooner, with less guesswork.
The computers have arrived. Why can't the staff start working?
The new equipment is already in the office, but the transition depends on software, suppliers and testing. What should be planned before committing to a changeover date?